Generous within reason. No fine print.

Our refund philosophy

We believe a fair refund policy builds trust faster than any marketing campaign. If myFTBA isn’t right for you, we’d rather give your money back than have you feel stuck.

That said, we run a small business with real costs (servers, payment processing, support time). So we ask for fairness in return — refunds are for people who genuinely tried the product and decided it wasn’t a fit, not for people who used the full 30 days and then asked for their money back.

Below are the specifics. Anything not covered? Email us at hello@myftba.com and we’ll work it out.

The 7-day window

Within 7 days of your purchase, you can request a full refund — no questions asked.

It doesn’t matter how many check-ins you’ve taken. It doesn’t matter why you changed your mind. The 7-day window is your trial period, and you can use it to decide whether the product is for you.

To request: email hello@myftba.com from the email address on your account, mention “refund request,” and we’ll process it within 5 business days.

The 8–30 day window

After 7 days but within 30 days of purchase, you can request a pro-rated refund— provided you haven’t substantially used the product.

Substantially used means:

• ·For the 30-day plan: 10 or more check-ins taken.
• ·For the 90-day plan: 30 or more check-ins taken.

If you’re below those thresholds, we calculate the refund as: (plan price) × (days remaining ÷ total plan days).

Example: You buy the 30-day plan for ₹1,499 on day 1. On day 12, you decide it’s not for you and you’ve taken only 4 check-ins. We refund ₹1,499 × (18 ÷ 30) = ₹899.

After 30 days (or after substantial use)

Once you’ve had your plan for more than 30 days, OR you’ve substantially used the product (10+ check-ins on monthly, 30+ on quarterly), refunds are no longer available — except in cases where something went wrong on our side.

The 90-day plan is special: even after 30 days, if you’ve used fewer than 30 check-ins, we may still offer a partial refund. Email us and we’ll discuss.

When we always refund

Regardless of the timing, we will always refund (in full or partial) if:

• ·You were charged twice for the same plan (a duplicate payment).
• ·Your payment went through but your plan didn’t activate (technical glitch).
• ·The service was unavailable for an extended period due to issues on our side.
• ·You discover an unauthorized charge (someone used your card without permission).
• ·You’re a victim of clear fraud or technical error involving us.

In any of these cases, contact hello@myftba.com with the relevant details and we’ll resolve it quickly.

When we don't refund

We will not refund in the following situations:

• ·You’ve substantially used the plan (above the check-in thresholds).
• ·You changed your mind after the 30-day window with no other circumstances.
• ·You bought the plan, didn’t use it at all, and waited 60+ days to ask for a refund.
• ·You initiated a chargeback through your card provider before contacting us — this skips our refund process and creates fees we have to absorb.
• ·Your account was terminated for violating our Terms of Service.

How to request a refund

Three steps:

1. 1Email hello@myftba.com from the email address on your myFTBA account.
2. 2Mention “refund request” in the subject line. Include your purchase date (or transaction ID, if you have it).
3. 3A real person responds within 24 hours, confirms eligibility, and processes the refund.

Processing time

Once we approve a refund, the timing depends on your payment method:

• ·Credit / debit card via PayU: 5–10 business days to reflect on your statement.
• ·UPI / Net banking via PayU: 3–7 business days.
• ·PayPal: 3–5 business days. If you paid via card linked to PayPal, the refund first goes to your PayPal balance, then to your card (1–2 additional days).

We refund to the original payment method. We can’t redirect refunds to a different card or account.

What happens to your data after a refund

When we process a refund, your access to the service is revoked but your data is preserved. You can still log in and view your historical readings (read-only mode).

If you want your account fully deleted along with the refund, mention this in your refund email and we’ll handle both at once.

Plan changes (upgrades and switches)

We don’t currently offer plan upgrades or transfers. If you bought the 30-day plan and want to switch to the 90-day plan:

• ·Within 7 days of your 30-day purchase: we can refund the 30-day plan and let you purchase the 90-day plan fresh.
• ·After 7 days: we’d need to honor the existing plan duration, and you can purchase a 90-day plan when the current one ends.

Email us with the situation and we’ll find the cleanest solution.

Disputes

If we decline a refund and you disagree, please email us a second time with any additional context. We re-review every appeal carefully — sometimes the right answer is different on second look.

If we still can’t come to an agreement, the dispute resolution terms in our Terms of Service apply.

Changes to this policy

We may update this Refund Policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Existing purchases are governed by the policy in effect at the time of purchase.

Contact

For any refund-related question, email hello@myftba.com. We respond within 24 hours.